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Orders and Shipping

For Australian orders, we offer free standard shipping on orders over $75. Orders less than $75 are charged a flat rate $10 fee for shipping at checkout.  Orders placed with standard shipping will arrive in 3-7 business days. 

Unfortunately we are currently only able to deliver to Australia and the USA. We are working to change this ASAP and will make our products available for international orders as soon as we are able to offer the level of service we expect.

We will send you an email confirmation when your order has been shipped, including your tracking number. Didn't receive it? Please contact us.

To change or cancel an order just contact us with details of what you want to do and the original order ID number.

Yes!  We offset our shipping carbon by purchasing credits from a variety of Gold Standard certified projects. GS VER credits are certified by The Gold Standard Foundation - a leading international certification standard for carbon mitigation projects founded by WWF and other NGOs to serve as the benchmark in carbon markets . This provides rigorous third party assurance of integrity. Issued GS credits are recorded and allocated on a global public registry.

Discounts and sales

All coupon codes are turned off during Sales, they will be reactivated after the Sale ends. 

All Codes are inactive during our sales, because everything is already at the highest discount. Codes and points will be active again once the sale is over! Not during a sale time? Please contact us so we can sort it out.

Our promotional discount codes only work one at a time. We do not allow discount codes to be combined in one order. If you have multiple codes, please choose the code you want to use that provides you with the best discount.

Thanks for your interest! Head over the ambassador page for more information.